Terms of service
# TERMS OF SERVICE
Last Updated: 01/06/2025
These Terms of Service (“Terms”) govern your access to and use of the website, services, products, sourcing services, restoration services, and related communications provided by The Refined Luxury, operated by JMT Holdings LTD (“The Refined Luxury”, "The Boutique", “we”, “our”, or “us”).
By accessing our website, purchasing from us, booking services, communicating with us, or otherwise engaging with our business, you agree to be legally bound by these Terms.
1. Eligibility & Use of Website
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to users at our sole discretion.
2. Products & Availability
The Refined Luxury offers both new and pre-loved luxury goods including, but not limited to:
- Handbags
- Watches
- Jewellery
- Shoes
- Accessories
- Sourced luxury items
Availability is not guaranteed until full payment has been received and cleared.
Certain items may be sourced externally through our supplier and partner network, and we may not physically hold stock at all times.
We reserve the right to:
- Remove products
- Modify listings
- Adjust pricing
- Refuse transactions
- Cancel orders
- Withdraw inventory
without prior notice.
3. Product Condition & Pre-Loved Goods
Pre-loved and vintage items may naturally display signs of wear and age, including but not limited to:
- Scratches
- Softened leather structure
- Creasing
- Patina
- Hardware fading
- Minor odours
- Stitching wear
- Shape relaxation
- Interior wear
- Minor imperfections
All product photos, videos, WhatsApp images, Instagram messages, invoices, listings, and shared media form part of the item description and are considered proof of the item’s condition at the time of purchase.
By purchasing pre-loved items, the client acknowledges and accepts that such items are sold in their existing condition (“as-is”).
Colours may vary slightly due to:
- Photography lighting
- Screen settings
- Device calibration
- Display variations
4. Authenticity Guarantee
The Refined Luxury guarantees the authenticity of all items sold.
Accepted third-party authentication providers are:
- Bababebi
- Entrupy
For watches, only reports issued by official Authorised Dealers or manufacturer-authorised service centres shall be accepted for authenticity disputes.
Clients have seven (7) calendar days from the date of delivery to initiate any authenticity-related claim.
The client is responsible for all costs related to obtaining third-party authentication reports and shipping to the authenticator.
If an item is ultimately deemed unauthentic following our own review and assessment, we will provide:
- A full refund
- Reimbursement of reasonable authentication costs
- Reimbursement of return shipping costs
Authenticity opinions may vary between authenticators. The Refined Luxury reserves the right to rely on its own authentication partners and internal assessments.
After the seven (7) day authenticity claim period expires, no further authenticity-related claims shall be accepted.
5. Pricing, Currency & Taxes
All prices are displayed in Euro (EUR) unless otherwise stated.
Any currency conversions displayed on the website are estimates only and may vary depending on exchange rates and payment providers.
We reserve the right to correct pricing errors, inaccuracies, or omissions at any time.
If an item has been incorrectly priced:
- We may cancel the order
- The client may accept the corrected price
- The client may cancel the order and receive a refund
Where deposits have been paid, deposits will only be refunded in cases where the pricing error originated from our side.
Customers are solely responsible for:
- Customs duties
- Import taxes
- VAT
- Handling fees
- Clearance charges
- Local import regulations
6. Payments
We accept various payment methods including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Bank transfer
- Cryptocurrency (where accepted)
All payments must fully clear before processing begins.
We reserve the right to:
- Request passport or ID verification
- Request signed agreements or contracts
- Refuse suspicious transactions
- Refuse service to blacklisted users
- Refuse users associated with abusive chargebacks or fraudulent activity
Fraudulent chargebacks, false claims, or abusive conduct may result in:
- Permanent refusal of service
- Blacklisting
- Legal action
- Debt recovery proceedings
7. Sourcing Services & Pre-Orders
Clients purchasing sourced or pre-order items must complete full payment once they confirm acceptance of the item presented to them.
Delivery estimates for sourced items are not guaranteed and may range between approximately 2–10 weeks depending on:
- Supplier availability
- Shipping methods
- Customs processing
- Delivery method selected by the client
Luxury market pricing and availability may fluctuate rapidly and are not guaranteed until payment clears.
If we are ultimately unable to supply the sourced item after payment has been made, a full refund shall be issued.
Where deposits are accepted:
- Deposits reserve the item for seven (7) days unless otherwise agreed
- Deposits are non-refundable if the client cancels the order
All sourced items, pre-orders, and special orders are considered final sale unless:
- Proven unauthentic
- Materially different from the agreed item
8. Shipping, Delivery & Insurance
We offer local and international shipping.
Hand delivery may be offered at our discretion.
If the client requests shipping/postal delivery instead of hand delivery, The Refined Luxury shall not be liable for:
- Loss
- Theft
- Shipping delays
- Customs issues
- Import seizures
- Courier mishandling
- Damage during transit
Insurance must be specifically requested and paid for by the client.
If the client declines insurance, all shipping risk transfers fully to the client.
We are not liable for:
- Courier delays
- Customs delays
- Failed delivery attempts
- Payment processor issues
- Government inspections
- Import refusals
9. Returns, Refunds & Final Sale Policy
All sales are considered final.
This includes:
- New items
- Pre-loved items
- Sourced items
- Pre-orders
- Sale items
- Reserved items
Returns are only accepted if:
- The item is proven unauthentic
OR
- The item materially differs from the listing, agreed photos, or shared media
Change-of-mind returns are not accepted.
If a return is approved:
- The item must be returned in the exact condition supplied
- All inclusions must be present
- The item must not be worn, altered, or damaged
Refunds are processed after inspection and approval.
##0. Watches & Jewellery
Watches are sold in their current condition unless otherwise stated.
The Refined Luxury does not guarantee:
- Waterproofness
- Future performance
- Timekeeping accuracy
- Manufacturer warranty coverage
Watch servicing, polishing, cleaning, resizing, authentication, and other related services may be available at additional cost.
Aftermarket parts, previous modifications, or replaced components may not always be identifiable, and we are not liable for undisclosed aftermarket components where such information was unavailable to us.
Jewellery resizing or adjustments are carried out at additional cost and may render items non-returnable.
11. SPA, Restoration & Cleaning Services
All SPA, restoration, repair, cleaning, hydration, polishing, repainting, colour restoration, hardware restoration, and related services are performed entirely at the client’s risk.
We do not guarantee restoration or cleaning outcomes.
Luxury materials may react unpredictably, especially:
- Vintage leather
- Exotic skins
- Previously repaired items
- Previously cleaned items
- Delicate fabrics
- Dyed materials
Possible risks include, but are not limited to:
- Colour variation
- Dye migration
- Leather cracking
- Stitching separation
- Glue weakening
- Hardware reaction
- Structural weakening
- Surface changes
- Texture changes
- Additional wear exposure
We are not liable for damage resulting from:
- Previous repairs
- Previous cleaning attempts
- Existing hidden deterioration
- Material instability
- Age-related degradation
If counterfeit items are submitted for SPA or restoration services, we reserve the right to:
- Refuse service
- Cancel the order
- Return the item
- Decline liability entirely
The Refined Luxury reserves the right to photograph customer items before, during, and after services for operational, educational, and marketing purposes unless otherwise agreed in writing.
12. Limitation of Liability
To the fullest extent permitted under Maltese law:
For resale transactions, our total liability shall not exceed the purchase amount paid by the client.
For SPA/restoration services, our liability shall not exceed the value of the service paid.
We shall not be liable for:
- Indirect losses
- Consequential damages
- Emotional distress
- Lost profits
- Third-party claims
- Customs losses
- Courier issues
- Technical failures
13. Intellectual Property
All website content, branding, logos, text, photography, videos, graphics, and layouts are owned or licensed by JMT Holdings LTD.
No content may be copied, reproduced, distributed, or used without written permission.
All trademarks belong to their respective owners. The Refined Luxury and JMT Holdings LTD are not affiliated with, endorsed by, or officially associated with any luxury brands unless explicitly stated.
14. Digital Communications & Evidence
The client acknowledges and agrees that all digital communications may be used as contractual and legal evidence, including but not limited to:
- WhatsApp messages
- Emails
- Instagram messages
- SMS messages
- Invoices
- Screenshots
- Payment confirmations
- Product listings
- Shared photos/videos
These communications may be relied upon in any legal proceedings or disputes.
15. Privacy, Cookies & Analytics
We may collect and process user data through:
- Meta Pixel
- Google Analytics
- Email marketing systems
- Cookies
- WhatsApp communications
- Website tracking technologies
By using our website, the client consents to such data processing in accordance with our Privacy Policy.
16. Force Majeure
The Refined Luxury shall not be liable for delays, cancellations, losses, or inability to perform obligations due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Wars
- Strikes
- Government restrictions
- Customs actions
- Supplier failures
- Cyberattacks
- Payment gateway outages
- Courier disruptions
- Pandemics
- Transportation interruptions
17. Governing Law
These Terms shall be governed exclusively by the laws of Malta.
Any disputes arising from these Terms or transactions with The Refined Luxury shall be subject to the exclusive jurisdiction of the Maltese courts.
## 18. Contact Information
The Refined Luxury
Operated by JMT Holdings LTD
Email: julia@therefinedluxury.com
WhatsApp: +356 99781101