At The Boutique, we take authenticity seriously. Every item, whether brand new or pre-loved, is sourced through our trusted global network of authorised resellers, personal shoppers, and luxury store partners. Each piece undergoes a strict verification process before reaching you, so you can shop with total confidence.

Because many of our items are exclusive or limited in quantity, stock is subject to change at any time. If an item becomes unavailable after your order is placed, we will notify you immediately and issue a full refund. We do our best to keep stock updated in real time, but availability is not guaranteed until confirmed by our team.

We offer secure, tracked shipping both locally and internationally. Shipping times may vary depending on your location and item origin (Paris, London, Milan, Dubai, or our other global sourcing hubs).

Returns are only accepted if an item is not as described (e.g., missing inclusions or authenticity concerns). In such cases, we will aim to resolve the issue directly. Please note: due to the nature of pre-loved and sourced pieces, all other sales are final.

See our full policy for details.